Date of Last Update: [27.03.2026]
This Privacy Policy outlines the rules for the processing of personal data of Users using the Service available at www.helpfortravel.com and describes the use of cookies.
This document has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”) and applicable provisions of Polish law.
1. Personal Data Controller
The controller of personal data is:
HelpForTravel.com Mariusz Foder
ul. Skowronków 7/24
33-100 Tarnów
Poland
NIP: 8732903119
REGON: 544171039
Email: help@helpfortravel.com
Phone number +48888676232
All matters related to personal data should be addressed exclusively via email at help@helpfortravel.com or via the contact form available on the
Contact Us page.
2. Scope of Processed Personal Data
The Controller processes data obtained from the following sources:
2.1. Data voluntarily provided by the User
- data provided during account registration (email address, password, username),
- contact details (e.g., phone number, if provided),
- content of listings, service descriptions, location, selected languages,
- photos and images uploaded to the Service,
- data submitted via the contact form,
- data necessary to process payments (collected by payment operators),
- data provided via other forms (e.g., newsletter subscription).
2.2. Data collected automatically
The Service automatically collects data such as:
- IP address,
- date and time of the visit,
- browser type and operating system,
- device settings,
- statistical data about visits and User behavior,
- server logs,
- session identifiers and cookies,
- analytics data (e.g., Google Analytics),
- technical errors and diagnostics,
- approximate geolocation (e.g., country).
This data is necessary to ensure the security and proper functioning of the Service.
3. Purposes of Data Processing
User data may be processed for the following purposes:
3.1. Service-related purposes
- account registration and login,
- publishing, editing, and managing listings,
- enabling communication between Users,
- displaying Advertiser information in listings (if provided),
- processing payments and settlements,
- sending reminders about expiring listings.
3.2. User communication
- responding to inquiries,
- resolving technical issues,
- contacting Users regarding payments or account matters.
3.3. Marketing (with User consent only)
- newsletter delivery,
- promotional information,
- advertising content,
- promoted listings.
3.4. Analytics and statistics
- analyzing Service traffic,
- measuring listing performance,
- optimizing Service functionality,
- generating category popularity statistics.
3.5. Ensuring security
- preventing fraud and abuse,
- spam protection (reCAPTCHA v2),
- DDoS protection,
- archiving diagnostic logs.
4. Legal Bases for Data Processing
Personal data is processed based on:
- Article 6(1)(a) GDPR – User consent
(e.g., newsletter, cookies, marketing), - Article 6(1)(b) GDPR – performance of a contract or pre-contractual steps
(e.g., account registration, publishing listings, payments), - Article 6(1)(f) GDPR – legitimate interest of the Controller
(e.g., ensuring security, analytics, legal compliance, fraud prevention).
5. User Rights
Users have the right to:
- access their personal data,
- correct inaccurate data,
- delete data (“right to be forgotten”),
- restrict data processing,
- transfer their data,
- object to processing,
- withdraw consent at any time,
- lodge a complaint with the President of the Personal Data Protection Office (PUODO).
Requests should be sent to: help@helpfortravel.com
6. Transfer of Personal Data
User data may be shared with the following entities:
- hosting provider: lh.pl,
- payment operators: PayU, Przelewy24, BLIK, Google Pay,
- Google Ireland Ltd. (Analytics, reCAPTCHA, Google login),
- developers of WordPress, WooCommerce, and HivePress (technical scope),
- email marketing providers (if newsletter is enabled),
- public authorities if required by law (e.g., police, courts).
User data may also be entrusted to entities providing accounting, bookkeeping, and tax services, solely to the extent necessary to fulfill the Controller’s legal obligations.
6.1. Data transfers outside the EEA
By default, personal data is not transferred outside the European Economic Area (EEA).
If any tools (e.g., Google services) involve such transfers, they are secured using:
- Standard Contractual Clauses (SCC),
- GDPR-compliant certification mechanisms,
- additional technical safeguards.
7. Data Retention Period
Data is stored:
- until the User deletes their account,
- for the listing period + up to 12 months (backups),
- for 5 years – payment and accounting data,
- for 24 months – security logs,
- until consent is withdrawn – for marketing and newsletters.
8. User Responsibility
Users are responsible for:
- ensuring their listings comply with applicable laws,
- the legality of uploaded content (e.g., images, descriptions),
- accuracy of the data provided,
- damages caused to other Users or third parties,
- respecting copyrights and intellectual property rights.
9. Data Security Measures
The Controller applies measures such as:
- SSL encryption,
- secure connections,
- regular updates of WordPress and plugins,
- limited administrator access,
- frequent password changes,
- regular data backups,
- spam protection (reCAPTCHA v2),
- error monitoring and diagnostics.
User data is protected according to the highest security standards.
10. Cookies Policy
10.1. What are cookies?
Cookies are small text files stored on the User’s device during use of the Service.
Cookies do not personally identify Users by name.
10.2. Types of cookies used
A. Essential cookies
- Enable key functionality: login, forms, adding listings, payments, cart
- Disabling them prevents use of the Service
B. Functional cookies
- Store user preferences
- Remember language and search settings
C. Analytical cookies
- Measure traffic
- Help optimize performance
- Collect anonymous usage statistics
- (e.g., Google Analytics with IP anonymization)
D. Marketing cookies (used only with consent)
- Display relevant ads
- Measure campaign effectiveness
- Enable remarketing
10.3. Cookie storage durations
- Session cookies – deleted when browser is closed
- Persistent cookies – stored from 1 to 12 months depending on purpose
10.4. Cookie consent
Upon first visit, Users see a cookie banner and can:
✔ Accept all cookies
✔ Accept only essential cookies
✔ Manage cookie preferences
✔ Withdraw consent at any time
10.5. Managing cookies via browser
Users may configure their browser to:
- block cookies,
- delete stored cookies,
- manage consent per website.
Instructions are available for:
- Chrome
- Firefox
- Safari
- Edge
- Opera
11. Changes to the Privacy Policy
The Controller may update this Privacy Policy.
In case of significant changes, Users will be notified via a notice on the Website.
The latest version is always available at:
www.helpfortravel.com/privacy-policy/
12. Contact Regarding Personal Data
Questions related to personal data processing should be directed to:
The Controller will respond within 30 days.